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Oil and Gas Regulatory Authority inspected Complaint Centres of Gas Companies

Date: October 19, 2011 Author: Web Desk Category: Oil and Gas Tags: Short URL Comments: 7

Islamabad: Oil and Gas Regulatory Authority (OGRA) is always striving to ensure the provision of efficient services by gas companies to their consumers. In this regard OGRA has issued instructions to both Sui Southern Gas Company Limited (SSGC) and Sui Northern Gas Pipelines Limited (SNGPL) to attend consumer complaints regarding bills, defective meters and new gas connections etc. in a transparent and effective manner at their Customer Service Centres.

Recently OGRA conducted inspection of both the gas utility companies’ i.e SSGC and SNGPL throughout the country including Faisalabad, Lahore, Gujranwala, Islamabad, Abbottabad, Peshawar, Karachi, Hyderabad, Sukkur, Larkana and Nawabshah.

During the inspections, overall twenty eight (28) Complaint Centres of both the gas companies were visited which include twenty one (21) Complaint Centres of SNGPL and 7 centres of SSGC. Out of the 21 centres of SNGPL, fifteen (15) were found involved in serious violation of the Performance and Service Standards laid down by OGRA.

Resultantly, OGRA taking serious notice of such violations causing inconvenience to its consumers has imposed fine/penalty of Rs. 525,000/- to the Company, in accordance with the Rules and the prevailing Law, besides issuance of warning letter on certain procedural lapses.

In the case of SSGC, some minor lapses were noticed during the inspection of the overall five regions to which the Company has been advised to take certain steps for further improvement.

For more information, contact:
Oil and Gas Regulatory Authority (OGRA)
Plot #54, Fazal-e-Haq Road, Near PIA Building, Blue Area, Islamabad, Pakistan
Email: registrar@ogra.org.pk
Tel: +9251 922 1707

7 Comments
  1. Date: December 4, 2011
    Author: SHER AFZAL

    address will not ture plz action near bilal mosque G.T road lawrence pur Diss And Tehseil Attock

  2. Date: March 13, 2012
    Author: tariqimran.ptcl

    sir i have received a utility bill amounting to Rs.12610/- for the month of Dec-2011 due date 08-02-2012. that dificulty i have paid. Then i received a bill amounting to Rs-19350/- for the month of month of Jan-2012 due date 05-03-2012. i want to say that in December 2011 a team has visited our meter for checking leackage and then our meter has replaced who is showing technicaly fault please check out this problem. I shall be thankful.

  3. Date: March 19, 2012
    Author: darshan lal

    sir mera bill 6 month se ziyada aa rha mene office rabta kya bt koi masla hal nh hua sir may be leakage ho sakti ya reding galt leh rhe hn plz kch action lya jae men belon to distt;kashmore consumer no 70795300006 metter no gn25878689-01 plz sir i requestd yew?

  4. Date: April 1, 2012

    Subject: Sr have received a utility bill A/C #7903861000(6) for the month of FEB/2012 amount 1300 due date. 21/MAR/2012 that wrong reading. i have paid. Current reading show in bill 5419 date 27/FEB/2012. Actual reading in meter 4960 on date.20/MAR/2012. 459 Unit excess charge .. Please cheek out this problem- FROM. ABDULLAH S/O DAWOOD KHAN NEW PLOT RADHAN STATION DISST. DADU (SINDH)

  5. Date: April 15, 2012

    Sir. I have complaint against over reading on 01 APRIL 2012 but the same way adopted this month of MARCH 2012. Kindly consider my complaint. Pay charges without checking meter reading,

  6. Date: August 23, 2012
    Author: m younas

    consumer no 70417000000 meter no mr02703293 id coard no 31301-4661025-7

  7. Date: September 2, 2012
    Author: muhammad fayaz

    my name muhammad fayaz of moh,saeed sikandari koroona mdn. consumer no.25269830003, before 5 months my gas metter has changed, now my monthly 2000 or 3000. i therefore request to change my present metter my monthly salary is not enough for my childrens and their requirment, see my all record of 10 years our maxium monthly bill 700 per/month, see monthly bill on anoter side that one family to use gas 270 per/month but i can not response a lot of money my monthly sarlary are 7000 per/month how can i response this. please change my gas metter,i remember in my prayers. your customer Muhammad fayaz.

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